Welcome to the University of Utah! This guide is meant to provide you with a quick glance at some of the many IT resources you may need as a student and to direct you to answers for any questions you may have. This is by no means an exhaustive list, so if you have suggestions for something you think students should know about, email webmaster@it.utah.edu.
We also provide guides for new staff, new faculty, and IT staff.
Please consult with your department or college IT staff, who also may provide other helpful resources specific to your organization.
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Campus Alert
To specify how the university will contact you in the event of campus emergencies, official closures, and other important events, review the information under the "Campus Alert" tile in theCIS portal.
Campus IT Help Desk
TheCampus IT Help Deskis staffed from 7:00 a.m. to 10:00 p.m. (MT) Monday-Friday and 8:00 a.m. to 6:00 p.m. (MT) Saturday-Sunday (11:00 p.m. to 2:00 p.m. Korea Time Monday-Friday and 12:00 a.m. to 10:00 a.m. Korea Time Saturday-Sunday).
To quickly find answers to your questions, search theIT Knowledge Base. If you still need help, call 801-581-4000 (833-981-0049toll-free for Asia Campus).
For less urgent issues, you may also emailhelpdesk@utah.edu. For IT outage information, visit our IT Services Status page atuofu.status.ioor follow@UofUITStatuson Twitter.
Campus Information Services (CIS)
Many university services require you to log in using yourUniversity Network ID (uNID)— which you received from Admissions when you were accepted — and password. The first time you log in toCampus Information Services (CIS)or cis.utah.edu, you will be prompted to set a new password and answer security questions.
The CIS portal contains a variety of key areas, including class tools, graduation information, grades, financial services, library research tools, and more. Please visitour help guidefor information about the updated portal.
Campus maps
TheUniversity GIS teamhas partnered with several university groups to launch maps that help people find their way around campus and the hospital, and highlight campus assets.
- My Class Map (login required)
- Campus Map
- Hospital Wayfinding app
- Tree Tour app
- Green Map(sustainability projects)
- Snow removal routes map
Canvas
Canvasis the U’s primary online learning management system (LMS), where you can view classes, grades, and any additional content provided for your classes (videos, discussion boards, etc.). You can access Canvas bylogging in with your uNID and uNID password, or by selecting “Canvas” in the CIS portal. For Canvas support, call 801-581-6112 or emailclasshelp@utah.edu.
Computer labs
The largest student computer lab on campus isMarriott Library Knowledge Commons. Many colleges also host labs or student workstations. For a more comprehensive list of campus computer labs, please refer tothisIT Knowledge Base article.
Digital Learning Technologies
Digital Learning Technologies offers support and tutorials for Adobe products and Canvas. Students may also borrow audio, video, and imaging equipment and cables for class-related work.
Duo Security (Duo 2FA)
Students are required to use two-factor authentication (2FA) viaDuo Securityfor certain U resource accounts and applications, including UMail, CIS, and Canvas. 2FA helps prevent unauthorized access to university email and online applications as a result ofphishing schemes and other scams. To set upa Duo 2FA account, please visit theDuo Management Portal.
Exam Services
UOnlineprovidesproctored exam support. The main campus test lab is located in Marriott Library in the UOnline Center. Extension sites also provide proctored services.
Free or discounted software
The University of Utah has several campus agreements to provide some of the most popular software to students at no cost or at a greatly reduced price. This software can be foundin theSoftware Catalog, which you can access via CIS.
Popular free products:
- Microsoft 365
- Microsoft Azure Dev Tools for Education (for faculty and students in STEM departments)
- Adobe Creative Cloud
- Box cloud collaboration and storage
- MATLAB, Simulink, and 100+ companion products
- LabArchives, a cloud-based Electronic Lab Notebook (ELN)
- Complete list (login required)
Low-cost options:
- GraphPad Prism
Grammarly
Graduate and professional students have access toGrammarly Premiumfree of charge, thanks to a licensing agreement by the Graduate School. Grammarly Premium features 400 advanced checks for spelling, grammar, punctuation, context, sentence structure, and more.
IT job openings
We love our student employees! Our paid student work programs focus on mentorship and hands-on experience within an enterprise environment. We offer flexible hours and a stepping stone to full-time positions in a related field. See ourUIT jobs pageandSUDO (Student University Development Opportunity) websiteto learn more and apply.
IT org memberships
Members of the U community have access to privileged research, professional development, and other opportunities throughcampus membership and/or subscription to IT-related groups. They include EDUCAUSE, the Education Advisory Board, Gartner, Internet2, Westnet, and the Center for Internet Security.
ITpolicies
By using any part of the University of Utah network, you agree to follow the rules set forth by thechief information security officer. Please read an overview of thenetwork acceptable use policy, and review the university'sInformation Resources Policy 4-002andInformation Security Policy 4-004.
IT policies that have not already been referenced, as well asfuture IT policies, can be found onthe IT Policies page.
Libraries
There arefour major libraries on campus: J. Willard Marriott Library, Spencer S. Eccles Health Sciences Library, James E. Faust Law Library, and McKay Music Library.
MobileU
WithMobileU, students can connect to campus on the go. The official mobile app of the University of Utah provides a convenient way to navigate student life, helping students find their way around campus; stay up to date on news and events; and accessinformation about helpful academic and technology resources. Features include:
- Shuttle tracker
- Arts Pass
- Scholarships and financial aid
- Health and wellness resources
Phishing emails
The U’sInformation Security Office (ISO) asks users to report suspicious emails using the Phish Alert button or by forwarding the message as an attachment tophish@utah.edu.
For more information about on how to identify or report phishing, please visit thePhish Tank, an awareness and educational website with information on phishing tactics and common red flags, orthis IT Knowledge Base article.
RedPrint
RedPrint allows you to send print jobs to the RedPrint cloud to be retrieved any time at any RedPrint machine. Simply tap your UCard to the card reader at any RedPrint machine, then proceed with printing. Copiers have been strategically placed in more than 10 campus buildings, with more locations on the way.
Student profile
To update your student profile in the campus directory, followthese instructions.
Tech equipment checkouts
Through Marriott Library and Eccles Health Sciences Library,students can check out various technology/devicesfor a limited amount of time. In-person pickup and home deliveryare available. Available equipment includes:
- Laptops and tablets
- Mobile hot spots
- Cameras
- Graphics tablets
UIT news and information resources
UIT provides a number ofIT news and information resourcesfor the U community, including our monthlyNode 4 newsletter with university IT news, software announcements, employee features, and more;email news service; unplanned outage alerts and updates; and a host of websites for our teams and services.
UMail
All students have access toUMail, a free university email accounton theMicrosoft 365 (M365)platform. UMail is one of the primary ways the university contacts students and shares official information.
To log in:
- Go towww.umail.utah.edu
- Sign in with youruNID@umail.utah.eduemail address and your uNID password
- You may be prompted to verify your identity with Duo 2FA
You can also set up UMail with a mobile or desktop email client. We recommend that youcreate an email aliasthat follows a firstname.lastname@utah.edu format.
University networks
Wired connections are available in student housing, computer labs, and office areas. Campus also has four wireless networks: UConnect, UGuest, ULink, and eduroam.
- UConnectis a secure connection requiring a valid uNID login. Most users can visitonboard.utah.eduto connect a device.
- UGuestis an unsecured, open-access network for visitors with limited bandwidth.
- ULinkis the university’s wireless network for Internet of Things (IoT) devices such as PlayStation, Xbox, Roku, Chromecast, etc.
- Eduroamallows students, faculty, and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions.
Web conferencing and collaboration tools
The university offersseveralproducts thatprovide online communication and collaboration via video and voice calls, meetings, messaging, content sharing, calendering, and more.
- Microsoft Teams
- Zoom Pro
Xfinity on Campus — UTV
Xfinity on Campus (XOC) is a low-cost Comcast streaming service for students in Housing & Residential Education (HRE) buildings and other buildings subscribed to University Television (UTV). The UTV-administered service features a lineup of 260+ channels (PDF); thousands of on-demand programs; TV Go,which includes 60+channels for iOS and Android; and 20 hours of cloud-hosted DVR storageper user.
