Top 539 Reviews From Legit Beachbody Buyers (2024)

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AlexShickshinny, PA

Review featured by Beachbody

Verified purchase

Reviewed Aug. 26, 2019

I saw the previews for INSANITY, and that was my first program that I started with. And then, I saw Beachbody On Demand recently, so I tried the other programs and I like it. Right now, I'm on my fifth program. I'm doing Transform :20. I like to complete the whole program then try a new one, but I like how you can bounce back and forth if you want, to do a three-day session workout or do a Transform :20. I'm very satisfied with the results. My health is so much better. I used to be an avid runner but I haven't had as much time, so I just do the Beachbody program and it works really good.

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Response from Beachbody Sept. 4, 2019

Hi Alex,

Congratulations on the completion of some of our more challenging programs! That truly is an accomplishment and you should be proud of yourself. Thank you for taking a moment and letting us know of your success with our programs and the achievement of greater health.

KelseyLoup City, NE

Review featured by Beachbody

Verified purchase

Reviewed June 4, 2019

My parents used the Beachbody program growing up, and I use it now. It has proven results and I've seen it work. I use Beachbody On Demand and I really like it. I did CIZE and lost 5 pounds, and I've lost 5 pounds from another program too.

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Response from Beachbody June 5, 2019

Hi Kelsey,

We are ecstatic to see that you are following in your parents footsteps and have lost 10 pounds from crushing CIZE and other Beachbody workoutds. That is great news and we see that you are keeping up the great work and have already started on a new program. Thank you for being apart of the Beachbody community and we look forward to hearing more about your success in the future.

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Elisabet ESanta Fe, TX

Customer ServicePrice

Reviewed March 31, 2024

I had requested a cancellation online in 2023 regarding online services. When reviewing my credit card charges they charged me $193 on March 24th, 2024 for a service from March 24th, 2024 through March 24th, 2025. This is also twice as much as it has been in the past which was around $100 and there was no noticed of price increase either. I called them 03/31/2024 instead of emailing this time and they said they now have cancelled (who knows) but I MUST keep the subscription for the March 24th, 2024 through March 24th, 2025. It has been a week since they made this charge and they want me to pay for an entire year which I won't be using these services. This is not aligned with consumer rights. I do not have a receipt because they didn't send me one. All I have is the charge on my credit card. I would be careful to make any business with this company especially if using subscriptions or recurring charges.

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Response from Beachbody April 17, 2024

Hello Elisabeth,

Upon reviewing your account, we have confirmed that on March 24, 2018, you purchased an annual Beachbody On Demand membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

As of March 2023, Beachbody On Demand is now BODi.

Our records show the BODi upgrade email notification was sent on February 17, 2023. The email also included the new pricing and next scheduled renewal date. Our records also show that the email was opened/viewed on the same date.

Please check your spam and inbox for the e-mail notification with “Subject: Upgrading your membership – important changes with 35 days of free access.”

Your annual BODi membership renewed on March 24, 2024. Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.

Our systems show the annual BODi prebill email was sent to your email address on file on February 21, 2024. At the time you had the ability to manage your memberships and subscriptions.

Your annual BODi membership was cancelled on March 31, 2024. You will continue to have access until March 24, 2025.

We unable to locate any previous requests to cancel via phone, chat, or SMS texts.

We’re unable to approve your request for a refund outside of our 30-day money back guarantee period due to the following policy:

For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.

Sincerely,

BODi

MeganChicopee, MA

Customer ServiceSales & MarketingPriceStaff

Reviewed June 29, 2023

I signed up for Beachbody in 2022. It was pretty good overall. I did like being able to tune in and try different workouts and certainly while working out at home I felt this was an easy option and I felt okay with the price. I figured for $10/month why not. However, when logging in recently I noticed they were running a 50% off sale and as I knew my subscription was about to renew, I thought I'd reach out to see if this could be applied to my renewal. I soon realized that not only was this false advertising (i.e. they've inflated their prices this year to offer a 50% discount to new members, which is still a nearly 65% price increase from what was offered one year ago) but additionally - FAILED to notify me that this would be happening automatically.

As in, you're already signed up, we're ratcheting up the price a LOT to nearly $180 (up from $119) for no apparent reason (no value add as far as I can tell) and also we're not going to tell you, we're just going to do it and hope you don't notice. We're going to hide this "news" in the small print in cryptic language at the bottom of what looks like an ad that offers me the "opportunity" to "upgrade" if I choose to. In reality, you're getting this "upgrade" regardless. Come to find out they automatically enroll you and charge you for the year, and there are no refunds, even if you only used the service for say 2 months.

Honestly, as a business owner myself I WOULD NEVER treat customers this way. Sheisty as all heck, I have completely lost respect for this company. It also took me 30 minutes to deduce this whole scheme while on the phone with an customer service agent - I mean, I'm asking pretty basic questions, all the answers require long pauses or veiled answers.... it seems anyone should be able to answer very basic questions in what should have been a 5 minute call. This new "upgrade" is clearly price gouging and feels very bait and switch. I hope they see a mass exodus from the platform and truly reconsider their business practices. Not impressed.

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Response from Beachbody July 10, 2023

Hello Megan,

We apologize for any inconvenience caused, and please know that we have massively expanded what is available through the BODi platform from when you joined. In addition to all of the existing content you already enjoyed with your membership on the prior Beachbody On Demand platform, as a BODi member, you also now have access to:

1.4 different BODi Blocks every month, each offering 15-20 new, best-in-class workouts (so a total of 60-80 new workouts) every month created by the best trainers and exercise professionals around. This is in addition to a new Super Block we add every new month, which means you will have the ability to access between 75-100 new workouts every single month.

2.We also continue to expand our meal planning and recipes to help with nutrition options, with over 1,000 recipes and nutritional videos available.

3.We are additionally creating new monthly master classes to explore mental health and wellness with new content centering around a new personal development topic every month.

And while providing amazing value is always important to us, even with this massive expansion of content, our new pricing still only averages about $15 a month, or fifty cents a day, which we still feel provides the best possible platform for somebody to work on their mental health, physical fitness, meal planning and all-over Health Esteem at a price that cannot be matched anywhere.

All of this said, we want to make sure that every customer is always completely satisfied and we noticed that you decided not to renew at this new rate following the end of your subscription term (which is also why we offer a 30-day money back guarantee on all of our products). But we do hope you decide to come back and see everything that BODi has to offer in our new model.

Sincerely,

BODi

IsabelleMontreal, QC

Customer ServicePriceOnline & AppStaff

Reviewed June 21, 2023

I'm a doctor. In 2020 I had subscribed to Beachbody. The 5 of November 2020, I phone, with difficulty of reach, the company. After trying online without success I manage by phone to ask to cancel. Never thought they would start again to bill me. Without me noticing, they charge on my VISA 247,20$ in 2021-2022 and 2023. I feel ashamed not noticing before. Again, I tried to phone. Their website does not give you easily the phone number. In fact, you have to remember your password to obtain the phone number. I realize after it the same number that is written on your visa bill. Anyway, when I finally reach them, they say that on November 2020, I only cancelled the shake when I know it’s not true because I clearly remember how mad and hard it was and clearly ask to cancel EVERYTHING.

For me, it’s a bad way of doing business. NEVER again. I take this time to advise EVERYONE. Be wiser than me before trusting a company that does not respect your desire to stop your membership or is not being fully transparent on what you are or not canceling when you phone, especially if you have took a combine membership. When you cancel, they suddenly «split» your membership and without advising you. I’ve look again what I had checkmark and it’s not easy to understand that I should know that when I want to cancel there is 2 subscriptions in my one subscriptions. Be advise that you may be charged for years or have a lot of difficulties to cancel so give attention to your credit car receipt or which checkbox you will click on. It’s not a good way of considering your client nonobstant of the rest. Date of experience: June 20, 2023 and November 2020.

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Response from Beachbody June 23, 2023

Hello Isabelle,

Upon reviewing your account, we have confirmed that on May 19, 2020, you enrolled into an annual Beachbody On Demand membership. On August 28, 2020, you purchased a Challenge Pack, which included a monthly subscription to Shakeology. Prior to completing your purchase, you were required to agree to the terms and conditions. Within those terms you agreed to automatic renewals which required you to cancel with BODi to prevent future charges, shipments and eliminate access.

On November 5, 2020, you contacted customer support requesting the cancellation of your Shakeology subscription. The Shakeology subscription was cancelled as requested on the same date. Your annual Beachbody On Demand membership remained active due to no prior cancellation requests received. Like all subscriptions, Beachbody On Demand will renew regardless of usage until you cancel. Your annual BODi membership renewed on May 19, 2023.

We have confirmed that your annual BODi membership was cancelled on June 20, 2023. We have processed a refund for the recent charge due to the cancellation being one-day outside of our money back guarantee timeframe. Please allow five days to receive depending on your financial institution.

Sincerely,

BODi

TracieKathleen, GA

Verified purchase

Reviewed May 2, 2023

I cancelled my subscription 2 days before renewal and 2 days later I get billed for another year!! I dispute the change and they win? AND I STILL DON'T HAVE ACCESS OR A SUBSCRIPTION! WANT MY MONEY BACK! SCAM SCAM SCAM.

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Response from Beachbody May 4, 2023

Hello Tracie,

Upon reviewing your account, we have confirmed that your annual Beachbody On Demand renewal was scheduled for February 25, 2023. It appears you were able to cancel the membership on the same day the renewal processed. However, we see that you chose to “turn off autorenewal” instead of selecting the “cancel” option.

We have processed a refund of the renewal charge on May 4, 2023. Please allow five days to receive the funds depending on your financial institution.

Sincerely,

BODi

JanaLos Angeles, CA

PriceStaff

Reviewed Feb. 4, 2023

I was an Openfit customer and unfortunately Openfit was purchased by Beachbody, which is subpar by far. My membership was set to renew at my original Openfit contract rate of $89. I was notified by Beachbody that my card did not go through (it was an old card) and they requested an updated card. I used the link provided to update the card as requested. A few weeks later my membership was abruptly cancelled.

When I called to find out what happened, they said that the membership expired because the charge didn't go through (on the previous card) and that my only option was to renew at $189. They never even tried to charge the updated card. They wanted my contract rate to expire and they did it super deviously. They took no responsibility for not charging the new card on file (as they requested) and offered no other options. Literally they said they could do nothing. They really didn't care if I was a customer or not. Super awful experience. Needless to say, I'm not renewing.

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Response from Beachbody Feb. 14, 2023

Hello Jana,

Upon reviewing our systems, it appears you have submitted a Consumer Privacy Rights Request form, requesting to delete your account. Your account has been deleted from our systems and we are unable to further review your account details.

Please accept our apologies for the inconvenience this matter has caused.

Sincerely,

Beachbody

SatyaPort Burwell, Other

Customer Service

Reviewed Feb. 3, 2023

We purchased in 2014 P90X3 and P90X and spent several hundred dollars. I love the product so much however I have to carry a cd player and the cd around with me that is now impossible with reduced luggage allowance and the amount I travel. When I called Beachbody and requested access to the products I had purchased they said I have to buy a membership and sent me a link to spend $143.88. I do not want nor need membership. I only want access to the DVD online to download on my computer. I love the workouts and want to use them. I asked for a temporary access that would expire just to download. Answer was No.

I asked to speak to a supervisor. Answer was No. There was absolutely no option for me who had spent money to buy a product that I love and access it online. How is this possible in this day and age? The woman hung up on me and said she could not do anything more. Very poor Customer service and would not recommend this product only because their ultimate goal is not fitness and well being, it is to make money. I say this because I love the workouts and can now not have access to them.

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Response from Beachbody Feb. 6, 2023

Hello Satya,

Currently, we do not have the option to allow access to specific workout programs without having a Beachbody On Demand subscription.

You may sign up for a 14-day free trial to view and access our programs in the member library.

For additional membership options, please view the following purchase link: https://www.teambeachbody.com/shop/us/d/beachbody-on-demand-BODStandalone

Sincerely,

Beachbody

PaulaLiberty, KS

Verified purchase

Price

Reviewed Nov. 30, 2022

I had been a member of the Openfit program and loved it. When I learned that Openfit was "merging" with Beachbody, I looked into the program, but Beachbody didn't offer the same programs that I had come to love with Openfit. I decided I wanted to cancel my subscription. I thought I had taken off the nonrenew. I was quite surprised to find a charge of almost a hundred dollars for Beachbody on my credit card. I called to cancel and was told I was outside of the cancellation period. I asked for a partial refund and was told that wasn't an option. Beachbody is not easy to work with when wanting to cancel subscription. It is costly and doesn't offer the programs that I liked from Openfit. I am stuck paying for something that I will never use. If I could give zero stars, I would.

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Response from Beachbody Dec. 7, 2022

Hello Paula,

Upon reviewing your account, we see that your annual Beachbody On Demand and BODI subscription renewed on September 17, 2022. We were unable to locate any prior cancellation requests. Beachbody’s provides a 30-day money back guarantee for all products and subscriptions. We see that you contacted us on October 30, 2022, regarding the renewal of the subscription, stating you have previously requested a cancellation and would like a refund of the charge. The representative explained the order is now outside of our 30-day money back guarantee period for a refund.

Your subscription has been cancelled and you will have access to Beachbody On Demand until September 17, 2023.

Sincerely,

Beachbody